Delivery & Returns

Delivery:

Delivery of goods is normally within 2-3 business working days on receipt of your order.

Certain goods may have to be specially ordered into stock. For these goods, delivery may be longer and when you contact the office, we will inform you of an estimated delivery date. Special items ordered for customers cannot be cancelled under any circumstance once the order has been placed.

If an item is temporally out of stock, please contact the office for update on stock.

Note: Goods damaged in Transit must be signed for as “Damaged Goods” on the carrier’s docket. Faulty or missing goods must be reported within 2 days of delivery.

Prices:

Prices on the website are Excluding VAT @ 23%. A vat invoice will always be sent with the order.

Prices are subject to change, without prior notice. Although we do our best to ensure prices are accurate, but reserve the right not to supply an item that is wrongly priced.

Shipping:

We use two different delivery methods or collection from store is also available.

1. Small parcels.

  • Courier service – a signature is required on delivery
  • We give the courier your mobile number to help with directions
  • Packages up to 20kg

2. Larger items

  • Eg. Machines we use a pallet service – Price to be confirmed.
  • We give the courier your mobile number to help with directions

3. Collection from store is also available.

Export:

To purchase goods outside of Ireland please contact us directly by E-mail with your request and we will advise on costs of shipping.

Returns:

We offer a 14 day, money back returns policy. Just advise us within 7 days of receipt and return within 14 days for a full refund. The buyer has to pay the return postage, unless the item is faulty or the wrong item was sent.

All returns should be sent to:

EMG Sales & Services Ltd
Drumfaldra
Latton PO
Castleblayney
Co. Monaghan A75 XT89

Please include your original receipt and send it via a recorded delivery service so nothing is lost in transit (we will not be held liable for returned items that are lost in transit and were not sent via a recorded service).

Return of any items will be subject to EMG’s standard terms and conditions for online purchases. If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact a member of our team on 042 9741476